Support

Official Hyvä Support Channels

We try to handle support as transparent as possible, so that anyone can learn from it. That’s why we prefer to answer questions on Slack.

Any sales/license related questions can be asked via email or our contact form.

Customers with a license for a commercial Hyvä product can submit technical support questions via their account dashboard on www.hyva.io/request-hyva-support/request.

Technical support questions asked by via email will receive a standard reply redirecting to technical support form and Slack community.

Hyvä Products - Private GitLab Access

The Hyvä commercial product sources on private GitLab are accessible for technical partners only at gitlab.hyva.io/hyva-themes/.

GitLab is not a support channel. Please report issues using our technical support form (for paid license holders) or Slack, to be confirmed by the Hyvä team.

Hyvä Theme - Public GitHub

Since release 1.4.0 Hyvä Theme source code is publicly available in repositories at github.com/hyva-themes/magento2-default-theme.

Please note, GitHub is not a support channel. Support for Hyvä Theme is available to customers with a paid license via the technical support form in the customer dashboard.
Community support is available through the Hyvä Slack community.

React Checkout - GitHub

The Hyvä React Checkout is a built and maintained by our community, mainly by Rajeev K Tomy partly supported by integer_net. Please note that it is not a Hyvä product, and support is offered for this (free) extension.
Please use the GitHub issues on the repository to communicate issues to the maintainer.