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Support

How you get help depends on the product and your license. Our commercial products come with a support subscription and a technical support form. The open source Hyvä Theme is supported by the community on Slack.

We try to handle support as transparent as possible, so that anyone can learn from it. That's why we prefer to answer questions on Slack.

Where to Ask

Your question Where to go
Technical, about a commercial product Technical support form in your customer dashboard
Technical, about the open source Hyvä Theme Hyvä Slack community
Sales, licenses, invoices Contact form or email
A security vulnerability Reporting a Vulnerability

GitLab and GitHub are not support channels

Our repositories are for source code and contributions, see Source Code and Contributing. Report issues through the technical support form or Slack, so they can be confirmed by the Hyvä team.

Technical Support for Commercial Licenses

Customers with a license for a commercial Hyvä product can submit technical support questions through the technical support form in their account dashboard. Technical support questions sent by email receive a standard reply pointing back to that form and the Slack community.

Hyvä Commerce, Hyvä Checkout, and Hyvä Enterprise come with a support subscription. Everyone in Slack who works on a project for a license holder with an active subscription can ask questions in that product's Slack channel as well. For the best response times, use the technical support form.

Community Support on Slack

We use Slack as a community support channel for all things Hyvä. The following is an overview of the main channels and what they are used for. Before posting, please read the community guidelines in our Onboarding Guide.

Sensitive Data

Remember that other people can see support requests on Slack, so be sure not to post sensitive data in support requests! Remove or hide customer information, passwords, credit card numbers, credentials, etc. before posting.

Hyvä Theme Channels

The open source Hyvä Theme comes with community Slack support. The Hyvä Team reads every message and tries to be as helpful as possible, but we have to rely on our community to help each other due to the limited time of a small team.

#general
General questions and discussions that don't fit anywhere else.
#hyva-themes
Any question specific to the Hyvä Theme can go here.
#tailwind-talk
Anything TailwindCSS related.
#alpine-talk
Discussions and questions about Alpine.js.
#a11y
Accessibility related discussions and questions.
#performance
Like talking about tuning frontend performance? This is the right channel for you.
#extensions
If you are looking for a Hyvä compatible extension, or have questions about compatibility modules, this is the channel for you.
#magewire
Questions about Magewire, unless they are Hyvä Checkout related, in which case use #hyva-checkout.
#pagebuilder
To discuss how to use PageBuilder with Hyvä, please use this channel.
#magento-commerce
This channel is for talking about Adobe Commerce and B2B in relation to Hyvä.
#luma-checkout
Questions and discussions about Luma Checkout and other theme fallback checkouts.
#job-listings
If you are looking for paid help, this is where you can post job details.
#update-notifications
We announce all product releases here.

Hyvä Commerce Channels

#hyva-commerce
Support questions related to Hyvä Commerce.
#hyva-cms
Support questions related to Hyvä CMS.

Hyvä Checkout Channels

#hyva-checkout
Support questions related to Hyvä Checkout. Magewire questions that are not checkout specific belong in #magewire.

Hyvä Enterprise Channels

#hyva-enterprise
Support questions related to Hyvä Enterprise, Adobe Commerce, B2B, and the Adobe services.

Sales and Licensing

Any sales or license related questions can be asked via email or our contact form. Your licenses, orders, and invoices are managed in the Hyvä Portal.