Store Credit User Guides
These guides cover the store credit work you do inside the Magento admin: putting credit on a customer's account, sending a refund to store credit instead of to a card, and moving balances in and out as CSV. For what your customers see on the storefront, start with Spending Store Credit.
Where to Start
- Managing Store Credit Balances - find a customer's balance, add or subtract credit, and write the reasons that show up in the audit trail.
- Refunding to Store Credit - send all or part of a credit memo back to the customer's balance, including refunding above the order value.
- Importing and Exporting Balances - export every balance as CSV, and seed balances from a file when migrating from another platform.
Check Your Permissions First
Store credit is gated by its own ACL resources under Customers. Without View Customer Store Credit Balance you will not see the balance panel at all, and without Adjust Customer Store Credit Balance you will see balances but no way to change them. An administrator can grant these under System → Permissions → User Roles.